Working With Us
It’s how we approach everything; from building workshops of distinction to our focus on providing great customer service and our determination to recruit and keep the best employees. We build, design and maintain the Workshops of the future.™ We rely on our people not just to be “better”, but to think “best”. Everard is a family business which has nearly 100 staff, trebling in size in the past few years, which means that nothing stays the same here for long. We pride ourselves on our training programmes and that our team are the very best. If you love being busy and the challenge and opportunity it brings, we’re the place for you.
Our committed and enthusiastic team are the reason we’ve received a ‘Best Companies to Work For’ 2-star accreditation. They’re also the reason we spend so much on pizza and cake. Check out what our team says, below.
Service Manager – Automotive
Location: Brough, East Riding of Yorkshire
Details
- Job Title:
- Service Manager – Automotive
- Location:
- Brough, East Riding of Yorkshire
Job Description
Lead the delivery of services which underpin the day to day customer experience, ensuring customers’ workshop equipment is maintained, calibrated and repaired in line with agreed maintenance contracts or SLAs. Responsible for the team of satellite based Service Engineers as well as the office based Service Coordinators.
REQUIRED EXPERIENCE
You must have a substantial background as a Service or Aftersales Manager in a large car dealership.
MAIN RESPONSIBILITIES
Customer Management
- Hands-on participation in the Service department activities.
- Act as an escalation point and proactively manage issues and varying priorities to deliver on commitments.
- Liaise with other parties in order to resolve problems and issues and build effective working relationships.
- Ensure customer feedback from surveys and other channels is actioned and used to support a continual improvement programme.
People Management
- Accountable for the performance and results of the team.
- Identify, recruit, develop and retain key talent.
- Lead, support, coach, train and develop the team in a culture of excellent service delivery.
- Maximise the performance and productivity of the individuals and the team.
- Manage performance including reviews and underperformance.
- Proactively manage absence, sickness & team capacity.
- Take direct action to ensure team members are engaged and motivated.
Business Management
- Commercially astute, you will manage existing recurring revenue streams as well identifying opportunities to grow our customer base and enhance our service offering.
- Work closely with the Systems Manager to implement new processes, systems and tools to improve the level and quality of service delivery.
- Proactively support the rest of the business.
